Careers in the Employee Experience (EX) space include listening to your employees at each stage of the employee lifecycle – from the moment the prospective employee looks at your job opening to the moment they leave your company. It involves creating a personalized experience for employees and creating an identity within the workplace to improve company culture. Employee Experience is fundamental to the success of business performance. It motivates employees to build a strong and reputable brand, improves customer experience efforts, and enhances product quality.
The way employees perceive their workplace dictates how hard they work and how invested they are in the company. In a long-term study by Kotter and Heskett (1992), it was found that a good company culture increases revenue by 4x and employee growth by 8x. However, according to Gallup’s State of the Global Workplace report, 85% of employees are not engaged in the workplace, which is why careers in EX are becoming increasingly popular, as companies seek to boost employee engagement and culture within their organizations.
